Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@sneakersouqq.com. Please note that returns will need to be sent to the following address:

1021 E Lincolnway Unit #1766, Cheyenne, Wyoming 82001, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@sneakersouqq.com

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
7 days

Method
By mail

Return label
Return Shipping Fee is customer's responsibility

Restocking fees
25% of the product price

Refund processing time
5 days

Order Cancellation

If cancelled within 24 hours of order being placed, free cancellation, otherwise standard return policy will apply. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

The reason for the exchange and the desired size should be stated when contacting our customer service team.

Reasons for Unacceptable Returns/Exchange

Under the following circumstances, we will not be able to process your returns/exchange:

• Products not meeting the criteria for “7-day Returns/Exchange ”.

• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.

• Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.

• Products with color fading due to display.

• Products with unclean appearance.

• Non SNEAKERSOUQQ products (Product without SNEAKERSOUQQ Quality Control tag attached on the products).

Phone: +1 339-500-3908
Email: admin@sneakersouqq.com