Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@sneakersouqq.com. Please note that returns will need to be sent to the following address: Westburry Office Tower, Business Bay, Dubai, United Arab Emirates

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@sneakersouqq.com

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
7 days

Method
By mail

Return label
Download & Print, Return Shipping Fee is customer's responsibility

Restocking fees
25% of the product price

Refund processing time
5 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Phone: +971525971009
Email: admin@sneakersouqq.com